Complaints about Aged Care

Links to information about your rights as an aged care consumer, how to make a complaint about an aged care service, and reports about complaints related to specific aged care facilities.

Reviewed September 2009

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12 Resources Found
Results 1 to 12 displayed.
Title:   Being a young carer
Publisher:   Inspire Foundation
Description:   This fact sheets has some tips on taking care of yourself while also caring for someone else.
Date:   Feb 2009
Title:   Regional Services
Publisher:   Novita Children's Services
Description:   Information is provided about the services provided by metropolitan regional offices of Novita to particular country areas of South Australia.
Date:   Jan 2009
Title:   Aged Care Complaints Investigation Scheme
Publisher:   Australian Government Department of Health and Ageing
Description:   The Aged Care Complaints Investigation Scheme is available to anyone who has a complaint or concern about an Australian Government-subsidised aged care service (residential or community care).
Date:   Jan 2009
Title:   Assistance with Care and Housing for the Aged (ACHA) Program overview
Publisher:   Australian Government Department of Health and Ageing
Description:   Overview of the ACHA Program.
Date:   Dec 2008
Title:   Guidelines and legislation
Publisher:   Australian Government Department of Health and Ageing
Description:   Information about new Investigation Principles and other amendments to the Aged Care Principles regarding new complaints investigation and compulsory reporting arrangements.
Date:   Aug 2008
Title:   Aged care advocacy
Publisher:   Australian Government Department of Health and Ageing
Description:   A free and confidential service promoting the rights of people receiving aged care services
Date:   Jul 2008
Title:   Compulsory reporting
Publisher:   Australian Government Department of Health and Ageing
Description:   From 1 July 2007, all Australian Government-subsidised residential aged care services must report all incidents or allegations of sexual or serious physical assault.
Date:   Jul 2008
Title:   Role of the Aged Care Commissioner
Publisher:   Australian Government Department of Health and Ageing
Description:   Information about the role of the Aged Care Commissioner
Date:   Jul 2008
Title:   Reports on the operation of the Aged Care Act 1997
Publisher:   Australian Government Department of Health and Ageing
Description:   Downloadable Reports on the Operation of the Aged Care Act 1997.
Date:   Jan 2008
Title:   Aged Care Complaints Investigation Scheme
Publisher:   Australian Government Department of Health and Ageing
Description:   Brochure about the Aged Care Complaints Investigation Scheme
Date:   Dec 2007
Title:   Draft Community Packaged Care Guidelines (Draft Guidelines)
Publisher:   Australian Government Department of Health and Ageing
Description:   The Draft Guidelines provides a complete guide to Australian Government funded Packaged Care Programs. This document explains the Australian Government's policy and operational context for the Packaged Care Programs.
Date:   Jan 2007
Title:   Your Rights: Residential Care Services
Publisher:   Australian Government Department of Health and Ageing
Description:   Information on the standards service providers must meet in the way they deliver services and how they treat you.
Date:   Nov 2004
Results 1 to 12 displayed.